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Our Service Philosophy

 

The Stonegate Community Health Centre is committed to ensuring that all its programs and services are designed, implemented and evaluated in accordance with the Centre’s mission, vision and guiding principles. This Service Delivery Philosophy identifies and explains additional principles that capture the Centre’s commitments regarding service delivery.   We believe:   

  • in a holistic approach to health care which maximizes the quality of life as perceived by the client;
  • in delivering services in a way that maximizes equitable access to our clients;
  • in developing individualized services that respect the unique personal history, culture, values and goals of the client;
  • in engaging community members to shape the programs and services we deliver;
  • in the value of the interdisciplinary team which can provide a holistic and coordinated approach to care that addresses the social support and emotional needs, as well as the physical needs of the client;
  • that the strengths of the individual and their social support network and community contribute to good health and healing and must be part of any service plan;
  • that our clients deserve high quality services and care.  The Centre will promote excellence in primary health care and health promotion through opportunities for on-going learning and advancement of knowledge of the staff and a commitment to continuous quality improvement;
  • that the client should be actively involved in decisions that affect their health care and be provided with information to make choices that will best meet their needs, including the right to refuse or discontinue that service;
  • a person receiving service has the right to have their personal health information kept confidential according to the law;
  • all clients have the right to be informed about the procedure for initiating complaints, suggestions and comments;
  • that clients should be respected and supported when exercising their rights.